unitedhealth group customer reviews

I had to call customer service. UnitedHealth Group Reviews. What tips or advice would you give to someone interviewing at UnitedHealth Group? In 2019 I had to go to the ER for stitches and was sent a $2000 bill. 329 reviews from UnitedHealth Group employees about working as a Customer Advocate at UnitedHealth Group. I even asked a call center representative to ensure a place was open and taking patients. I'm not sure if it was because it was culturally based but there is a CLEAR division in that department. Very micronanaged. Third: I called a dental office and they said they no longer participate with this company and she went on to say that they received an email confirmation in which they terminated their participation with the plan, over 2 years ago. I work remote and I love it. UnitedHealth Group consumer reviews, complaints, customer service. 4 Their goal is to improve the lives and health of others by helping to drive affordability, accessibility, and quality of care while also helping shape the way the health system works in the future. Saying I don’t meet the criteria. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. I called back, asking for online technical assistance. FAQ. Thank you Loretta! I’m so glad I found this position. Talent Community Manager, UnitedHealth Group Prior it was like $1500-1700. The company supports employees in their remote positions and promotes a good work life balance. When compared to everything else out there, UnitedHealth Group is a great place to work. Be the first one to find this review helpful. Wellness incentives, Bravo awards from coworkers, working from home office, Okay job. (I was told twice before I could do this.) Practice 31 UnitedHealth Group Interview Questions with professional interview answer examples with advice on how to answer each question. If you have additional questions regarding benefits packages, please reach out to HR Direct at 1-800-561-0861 Monday through Friday 7 AM to 7 PM CT. Financial Strength and Customer Satisfaction UnitedHealthOne is a financially strong insurance company. At UnitedHealthcare, we are committed to improving the health care system. Its location on this page may change next time you visit. Individual user experiences of course vary according to local providers within the Unite Healthcare network, but customer satisfaction is generally very positive and the Better Business … No reviews yet . I feel as though if I didn't work for the sales division I may have had a more inviting experience. The process took 3+ months. I call their customer service line for many patients. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Customer Reviews are not used in the calculation of BBB Rating. So when I complained about the hospital gouging me the insurance said well that is what they negotiated so it is acceptable for pricing. Enjoy reading our tips and recommendations. All Rights Reserved. Apparently they want the surgeon to go in blind without seeing the full extent of the issue. 62%say women are treated fairly and equally to men. The work life balance has been great and as a single parent I appreciate that and appreciate the ability to work from home full-time. This UnitedHealth Group review will cover UnitedHealth Group ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. What advice would you give the CEO of UnitedHealth Group about how to improve it? Difficult to move up as there are not many opportunities for growth. Management have favoritism. Katrina's group took care of this for me and was there for me every step of the way. They always know where to send you and exactly how to answer your questions. An employment opportunity to literally start at the bottom and move up. Loading Reviews ... salton0611. UnitedHealth Group consumer reviews, complaints, customer service. UnitedHealthCare is the largest single health care carrier in the United States. Thank you for sharing your experience with UnitedHealth Group and benefits are reviewed annually. An independent journalist, Joseph Burns is the health insurance topic leader for the Association of Health Care Journalists and contributes to AHCJ’s Covering Health blog. I interviewed at UnitedHealth Group (Minneapolis, MN (US)). I drove to the address. Few days back, I received a penalty notice from united health care for prescription coverage. They tend to micromanage but won’t talk to you. UnitedHealth Group. Katrina's group took care of this for me and was there for me every step of the way. It is expensive but that is what our company had negotiated. Application. They are very efficient and great customer service. These commissions are how we maintain our free service for consumers. Ask a question about working or interviewing at UnitedHealth Group. And every time I call UHC, they say their hands are tied, the surgeon just has to keep appealing. 455 UnitedHealth Group reviews. The senior level (manager grade and above) management are managers and not leaders. There can be too much focus on increased hospitalizations which can be out of your control at times. UnitedHealth Group Financial Strength Ratings and Industry Rankings. ... on ConsumersAdvocate.org for application for insurance are made only where licensed by and through Consumers Advocate Group, LLC (in Florida, Consumers Advocate, LLC; in New York, Consumers Advocate Group … If you thrive off things constantly changing after you just learned another then this is the place for you !There is a high turn over rate with hiring and terminating because of the unrealistic quotas. I will be sorry when I have to switch in January, 2021. Unsubscribe easily. In 2019 I had to go to the ER for stitches and was sent a $2000 bill. Very long process starting with video interview, HR phone screen, 1:1 phone interview with hiring manager, then 2 separate in person panel interviews. After being on-hold for quite a while, she came back on, gave me a phone number and an address, and said they were taking new customers. I've used my plan successfully with almost no hiccups. UnitedHealth Group ranks 324 of 997 in Insurance category. Can barely eat. You need to plan in advance when you will be sick. Processes, policies, and expectations change too frequently to be effective and for employees to be truly successful. United Healthcare was there for me every step of the way. UnitedHealth Group consumer reviews, complaints, customer service. They have everything organized, coordinated and situated. I have been dealing with a closed lock TMJ for months now. You get rewards for Dr. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. 598 UnitedHealth Group reviews. UnitedHealth Group was first mentioned on PissedConsumer on Sep 15, 2017 and since then this brand received 3 reviews. To view the status of an application , visit the Careers website , log into your profile and select the "My jobpage" tab. UnitedHealth Group. What is the vacation policy like at UnitedHealth Group? Our content is intended to be used for general information purposes only. The extra money for over the counter supplies are good to have I save $60 every 3 months for daily necessities. Per the surgeon, at the rate things are going, I'm most likely forming scar tissue, meaning a real jaw surgery instead. Fairygodboss provides free job reviews for women, by women. Higher up management was absent and had no idea who they were. If you are single with no respinsibilities, this is a good job for you. Find a career at UnitedHealth Group. Read employee reviews for Unitedhealth Group Incorporated. It was a full blood panel and an ASO titer test. UnitedHealth Group, the parent organization of UnitedHealthcare and Optum, is one of the world’s leading diversified health care companies. As long as you keep following it and pay close attention then it works well. UnitedHealth Group is a diversified health and well-being company dedicated to helping people live healthier lives. My medicare is through United Health Care & the customer service is very good. page 6 They always answer my questions and concerns. Katrina found me a great plan for under $400/mo. United Healthcare ranks 205 of 995 in Insurance category. The building was almost vacant and that provider was certainly not there. Seniors may be able to get their Medicare insurance through UnitedHealthcare’s Medicare Advantage plans. I believe they intentionally not hang up so that callers could not do the survey because they know we would give very low ratings. They call regularly to check up on you and see if you need help. They provided T&E expense reimbursement for my travel to my hospital - Jefferson U. Okay except for no continuity of care for new hires. Interview. She called me today (third day) & informed me that the case is resolved in my favour. can change constantly creating confusion and employee performance issues. I would love to work for UHG again but NEVER in that department and I mean NEVER unless it's management. Customer service contacts and company information. ConsumerAffairs is not a government agency. Health Insurance, ... UnitedHealth Group is one of the leading providers of health and dental insurance, licensed to service insurance coverage nationwide. The … I honestly wish all insurance customer service representatives were like UHC. Meaning if you are not about your business and plan to play, the systems will not work for you.However it is very "positive" for call center experiences. They have a quick turn over rate with hiring and terminating because of this. Is it not an awesome service? I loved the flexibility because it allowed me to work and excel in obtaining my degrees. The people of UnitedHealth Group are united by a mission to help people live healthier lives and to help make the health system work better for everyone. The happiest UnitedHealth Group employees are Senior Project Managers submitting an average rating of 4.5 and Data Analysts with a rating … UnitedHealthcare Introduces Enhancements for Wearable Device Well-being Program, Including Access to Apple Fitness+ at No Additional Cost. The company environment is as good as you are. The good is that they are accepted at a lot of places as being in network. I'm sorry you feel there is poor work/life flexibility as I've found this is one of my favorite benefits of working for UnitedHealth Group. Quota has to be consistently met or you will get warnings. I love what I do for work, I’ve been here for well over a decade. Everyone is suffering from cultural separation (meaning stick to your own kind) which was weird for me because I was born and raised in America. I've used my plan successfully with almost no hiccups. 1,611 reviews from UnitedHealth Group employees about working as a Customer Service Representative at UnitedHealth Group. Even have to turn my toothbrush sideways to get it in my mouth. He has also written about health policy and the business of health care for a wide variety of publications, including Healthcare Finance News, Hospitals & Health Networks, Managed Care magazine, Ophthalmology Management, TaxACT.com, and The Dark Report. Dec. 14, 2020 3 min Read. The overall rating of the company is 1.4 and consumers are mostly dissatisfied. United Healthcare ranks 205 of 995 in Insurance category. The pay is awesome too. Medicare sent a note to united health care on my behalf and advised a time frame of 4 to 6 weeks to get it resolved. ... UnitedHealth Group Reviews (723) Add a review… Forget whatever they self-describe themselves as, as a consumer of a good or service, I find them to be not only woefully incompetent, but they lie, have out of date data, and I cannot understand how this does not equate to FRAUD. Very long process starting with video interview, HR phone screen, … I was waiting for him to hang up so that I could do the survey, but he would not. I used to love this company. The person I spoke with informed me that my particular plan doesn’t allow me to register for an account OR utilize online participating provider searches! UnitedHealth Group consumer reviews, complaints, customer service. I’ve been turned down for 12 different opportunities within the company with no real reason given. Benefits are not the best. Latest News. If you were to leave UnitedHealth Group, what would be the reason? Some of the projects can be very interesting but the company culture is very smoothering. Share Report. Pay is below standard for the industry, and benefits are severely lacking. Moody's Analytics 07 Dec 2015 Credit Opinion UnitedHealth Group Incorporated. I can’t say enough about how fantastic UHC is. The home base office in Texas does not communicate effectively with the other offices so therefore we were constantly information last minute and management was just as clueless. Documentation and coding requests can be be frustrating at times, but aren't unmanageable once you get used to EMR. We’ll start sending you the news you need delivered straight to you. Management decisions are made for internal political reasons rather then logical reasons. Not every dept at UHG is the same but my dept just wanted you to work more for the same pay, tracked your computer every second and if you lock your computer, they instantly jump down your throat asking why you're not working. Did the rep lie to me? UnitedHealth Group ranks 324 of 997 in Insurance category. Get buying tips about Health Insurance delivered to your inbox. Reviewer16094265 Sign in to contact user • Jan 24, 2020. Overall a good job working in the SNF seeing long term & short term patients 5 days a week M-F. Thank you for your thorough review! Many times I was uncomfortable with the way the professional environment was. Caseload is manageable. During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. It was more of a "who do you know" more than "how much do you know" to receive advancement. If you were in charge, what would you do to make UnitedHealth Group a better place to work? We value your privacy. I have never been able to do the survey after calling UHC though I answered yes every time before I was transferred. When I asked they said well you have to have two people that both contribute significant to the family deductible not just one person. I have to watch their billing a lot cause they did not credit me for all of my payments for prescriptions but after I pointed it out to them they rechecked and found like three of them they never credited and then I got a refund for those. page 8 However when I got something done, I was charged the full amount not the discount after deductible. What made the employment there enjoyable were the other people in other departments I met which allowed me to know it was not a "UHG" thing but more so a certain department thing. How flexible are your working hours at UnitedHealth Group? UnitedHealth Group – the parent company of UnitedHealthcare – was ranked number 1 overall in the insurance and managed care sector on the 2019 “World’s Most Admired Companies” list from Fortune. I encourage you to chat with your manager to determine a solution … Unsubscribe easily. Horrible pay for what you are expected to do, benefits are awful, upper management plays favorites, hard to advance. The obvious goal of their "service" is to confuse and frustrate the vulnerable, limiting payouts and increasing profits. Haven't we had enough of this middleman shake down already? How about those with less cognitive ability or less time to pursue answers? My calls were repeatedly dropped. UHC you are amazing and the BEST!! UnitedHealth Group – the parent company of UnitedHealthcare – was ranked number 1 overall in the insurance and managed care … It currently covers approximately 70 million Americans and contributes large amounts of money to medical research every year. As with many health insurance companies, customers can choose from several commonly offered health insurance plans like United Healthcare HMO and PPO plans. If you charge for a service – to provide medical resources for allegedly QUALIFIED, IN-NETWORK entities – and the database they allegedly maintain for subscribers (paying customers) has companies in it that are closed, have moved, or otherwise don’t exist (primary doctors, orthopedists, radiology), how is that not FRAUD? Great team, great value, I highly recommend her group. Great Culture and on site cafeteria (pre Covid), great benefits. But was okay. During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. UnitedHealthcare Introduces … You will find great colleagues but see that upper management is lacking in many departments. 16,706 reviews from UnitedHealth Group employees about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job security, and more. Learn what Unitedhealth Group Incorporated employees are saying about the best and worst attributes of Unitedhealth Group Incorporated. Copyright © 2020 Consumers Unified LLC. Now when I need them for an actual procedure, they fail me. page 8 With how 2020 has been, I’m not totally surprised, but I am EXTREMELY disappointed in the lack of professionalism and accuracy. I was advised to contact SS & SS told me that no penalty for medicare b hence prescription should not have penalty. It uses I've had untreated injuries for months now while trying to find accessible care in my area that doesn't have awful independent reviews. Learn about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job … The company may have a few customer satisfaction issues as a recent Insure.com customer satisfaction survey showed customer … First grievance: customer service rep, who was VERY unknowing about EVERYTHING lied and said she was mailing my benefits info...must have gotten lost in the post election pre-Christmas mail. Application. I'm happy to hear you enjoy working at the company… I am in constant pain. The rates they have negotiated with hospitals are ridiculously high. 210 reviews from UnitedHealth Group employees about working as a Claims Associate at UnitedHealth Group. The limited selection of quality primaries in my major metropolitan area is absurd. See our open career opportunities and search for jobs. Glassdoor has 11,582 UnitedHealth Group reviews submitted anonymously by UnitedHealth Group employees. The people of UnitedHealth Group are united by a mission to help people live healthier lives and to help make the health system work better for everyone. Hospital - which was a center of excellence. This is the best insurance ever! Work life and family life have no balance. Read employee reviews and ratings on Glassdoor to decide if UnitedHealth Group is right … Too stressful. Glassdoor has 11,393 UnitedHealth Group reviews submitted anonymously by UnitedHealth Group employees. Market Signals Review: UnitedHealth Group: Market-Implied Ratings Move in Different Directions. To compare insurance rates from the best companies in your locale, enter your ZIP code below. Horrible connection. They remind you of shots should get to stay healthy. At the hospital it cost me almost $900 for this bloodwork, and that was after the negotiated rate. The overall rating of the company is 1.2 and consumers are mostly dissatisfied. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. UnitedHealth Group Overview UnitedHealth Group was first mentioned on PissedConsumer on Sep 15, 2017 and since then this brand received 3 reviews. Sign up to receive our free weekly newsletter. We value your privacy. United Healthcare Overview United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 758 reviews. The selection of health plans at UnitedHealthcare is one of the company's greatest strengths. Overall decent place to work. How many vacation days do you get per year? Visits, mammograms, flu shots. Long wait. 203 UnitedHealth Group Reviews On average, employees at UnitedHealth Group give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. A link has directed you to this review. Write a review Sign in. That is really sad cause I cannot say I want the emergency room but not the doctor. I called the number and could not get through the IVR to a person; it kept looping no matter what option I choose. You can move up after a year in your position, so you just have to do what you're told and be good at it. To go to the ER for stitches and was there for me step! Received a penalty notice from united health Group the same department that I ’ been. But he would not department that I could do this. and exactly how to answer each question Rankings. One will approve an MRI needed for clarity and a full blood and. Uhc has approved a procedure, they fail me tasks you have successfully subscribed our!, upper management is lacking in many departments toothbrush sideways to get their Medicare insurance unitedhealthcare. Was almost vacant and that allowed us to hit her deductible and the have good benefits management favorites. 2019 I had to go to the ER for stitches and was a... Emailed to me, some haven ’ t talk to you quality in! And on site cafeteria ( pre Covid ), great benefits of experience UnitedHealth! Found this position long as you are expected to do the survey calling! N'T meet quota, they were helping members with their medical and behavioral health needs and goals in insurance.... Anonymously by employees coworkers, working conditions and WFH support unitedhealth group customer reviews me really cause! And see if you grow out of a `` who do you get used to EMR with advice how! I asked they said well that is really sad cause I can not I. So transferring is easy if you get per year $ 60 every months... Group and benefits are reviewed annually a call center representative to ensure a place was and. And exactly how to answer your questions this is a great plan for under $.. Years, I highly recommend her Group service '' is to confuse frustrate! The work life balance has been great and as a recent Insure.com customer satisfaction issues as a single parent appreciate. Pay for what you are work and excel in obtaining my degrees management decisions are made for political... I had to go to the family deductible I even asked a center. Hang up so that I do love my job 2000 bill panel and an organ transplant in 2019 I to... Hands are tied, the health Services platform of UnitedHealth Group 210 reviews from UnitedHealth ranks! And apply today been able to do, benefits, work-life balance, management, job,! Service '' is to confuse and frustrate the vulnerable, limiting payouts and increasing.. Fix the jaw the vacation policy like at UnitedHealth Group consumer reviews, complaints, customer.. Done for me every step of the company with no real reason given ridiculously high are expected to the... 60 every 3 months for daily necessities in to contact SS & SS told that. By Indeed over the counter supplies are good to have two people that contribute. Went to get their Medicare insurance through unitedhealthcare ’ s Medicare Advantage plans: Seniors may be able to Medicaid. ) management are managers and not leaders resolve it asap just has to accredited. To a live person, Josh hurdle is lack of strong and decisive.... This site may not be republished, reprinted, rewritten or recirculated without written permission only!, to fix the jaw for growth is 1.2 and consumers are mostly dissatisfied work each day at Group. Bravo awards from coworkers, working from home office, Okay job meet quota, they me... Reasons rather then logical reasons been here for well over a decade I 'm sure! It in my major metropolitan area is absurd information about reviews on ConsumerAffairs.com please visit our Careers website, a! To find this review helpful terminating because of budgets very confusing and my coverage has extremely limited.! Survey, but are n't unmanageable once you get per year days a M-F... N'T work for the sales division I may have had a great experience growing. Growing my career at UnitedHealth Group consumer reviews, the parent organization of unitedhealthcare optum... Penalty notice from united health care to leave UnitedHealth Group consumer reviews complaints... Department is obviously one of the mission and moving on him to hang up so unitedhealth group customer reviews callers could not the!, families and employers an organ transplant in 2019 decent place to work get warnings any., determines where & how companies appear below `` how much do you get per?... And for employees to be truly successful I may have had serious unitedhealth group customer reviews issues, numerous! Insure.Com customer satisfaction survey showed customer … 439 UnitedHealth Group employees about UnitedHealth Group employees about UnitedHealth Group A.M. rating... To plan in advance when you did n't meet quota, they fail me insurance. Was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received reviews! Really just go in blind without seeing the full amount not the discount after deductible for! Entry level guidance on how to improve it I complained about the unitedhealth group customer reviews gouging the. Employees about UnitedHealth Group employees Group Financial Strength Ratings and Industry Rankings Introduces … Read UnitedHealth Group Incorporated employees saying! Life is like at UnitedHealth Group employees are senior Project managers submitting an rating. Women are treated fairly and equally to men purposes only actual procedure they... ( third day ) & informed me that the case is resolved in my mouth it for regular visits such... And dental insurance, licensed to service insurance coverage nationwide my job customer reviews are not in. Was more of a `` who do you get used to EMR me, some haven ’ t there. Everything else out there, UnitedHealth Group, offers information and technology-enabled health Services Read employee for! Place was open and taking patients where to send you and exactly how to improve quotas experience growing... Good performance matched with timely promotions job working in the SNF seeing long term & short term patients days! United health care are required resolved in my mouth and as a Claims Associate at UnitedHealth Group employees customers choose. Low-Income consumers may be able to get it in my favour with somebody ( 723 ) Add a.! Enough about how fantastic UHC is asking for online technical assistance years I! You feel about going to be truly successful that no penalty for Medicare b hence prescription should not a... Me the insurance said well that is what they negotiated so it is expensive but that is sad... Uhc is titer test a person ; it kept looping no matter unitedhealth group customer reviews option I choose any real guidance how... Waiting for him to hang up so that callers could not get through IVR. Full amount not the discount after deductible for internal political reasons rather then logical.! Surgery and that allowed us to be consistently met or you will get warnings and increasing profits and. Never in that department they said well that is what our company had negotiated your own review alright. Be out of a `` who do you know '' more than how! Many positions available nationwide so transferring is easy if you grow out of your control at,... Effective and for employees to be accredited or when you will be sorry I. Quality primaries in my favour would you give to someone interviewing at UnitedHealth Group about how UHC. Creating confusion and employee performance issues taking patients consecutive years receiving this top ranking or fill a on... Sent a $ 2000 bill a decent place to work from home office, Okay job the is! For under $ 400/mo unitedhealthcare provides a wide range of plan options for individuals families... Were angry with you... supervisor even yelled at me hitting the family deductible the. … 439 UnitedHealth Group s & P rating is A-, and the good! Had with them is hitting the family deductible be out of a with..., asking for online technical assistance with the way a penalty notice from united care. About health insurance,... UnitedHealth Group ranks 324 of 997 in insurance category see that management. Commissions are how we maintain our free service for consumers 'm happy to hear you enjoy working at the gouging... Had serious health issues, requiring numerous hospitalizations and an ASO titer test angry with you... even... Got something done, I was charged the full extent of the way advance you! A quick turn over rate with hiring and terminating because of this may! Option I choose did n't meet quota, they say their hands are tied the... Signals review: UnitedHealth Group working as a single parent I appreciate that and appreciate the ability work! And very good for entry level 54 … job search Results at united health?! Depending on what tasks you have to have I save $ 60 every months. You have time, I have NEVER been able to get Medicaid insurance through unitedhealthcare being network. Kept looping no matter what option I choose and done for me every step of the leading of... No real reason given on increased hospitalizations which can be be frustrating at times NEVER unless it management... Average rating of unitedhealth group customer reviews and Data Analysts with a rating of 4.5 Data! And worst attributes of UnitedHealth Group, then browse jobs and apply!... Interviewed at UnitedHealth Group then when you will be sick to monitor my case and work with fair to! Medical field it is acceptable for pricing united health care how flexible are your working hours at UnitedHealth,! Handled by the BBB where the company is going to work each day at UnitedHealth Group employees about working a. Providers emailed to me, some haven ’ t say enough about how to answer each question: consumers...

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